Customer Service Kudos

Posted on Sunday 5 February 2006

This morning, I was checking my e-mail and my internet service died.

I checked both routers* and noticed that the PPPoE connection was failing to authenticate. Now, while I can’t say much good for the folks over at Verizon Wireless, the people who support the Verizon FiOS service are phenomenal.

I called the 888 customer support number and spoke to someone about the outage. Within five minutes, he had a network technician checking on it. Within ten minutes of my call, I had my service back up and running. I was told that a set of cards in one of the racks had gone out, but were easily swapped out.

I also straightened out my e-mail problems over at in another few minutes. The e-mail had always been a problem, but as I have so many other e-mail accounts, it wasn’t one that I had done anything about initially.

Kudos to Verizon’s FiOS group. For those of you who don’t know what FiOS is, it is Verizon’s new broadband Fiber Optic Services, and it rocks.

* The network here at the house is rather complicated and has four different subnets and four routers, mainly to protect the wired machines from the wireless network. It is probably overkill for the average home user, but I like my security.

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